At Khalbatta E-commerce, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please review the following guidelines for returning items purchased from our website:
- Eligibility:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Some products, such as perishable goods or items with hygiene concerns, may not be eligible for return for health and safety reasons. Please check the product description for specific return eligibility.
- Initiation of Return:
To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via email at (namaskar.khalbatta@gmail.com) or through our website’s contact form.
Please provide your order number and details of the item(s) you wish to return.
- Return Process:
Upon receiving your return request, our customer service team will provide you with instructions on how to proceed.
You may be asked to ship the item(s) back to us at your own expense, using a trackable shipping method to ensure the items are returned safely.
Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange as per your preference.
- Refund or Exchange:
Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, depending on your payment provider’s processing time.
If you prefer to exchange the item(s) for a different size, colour, or product, please specify your preference when initiating the return. Exchanges are subject to product availability.
- Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).
In case of a return due to our error, we will provide a prepaid return shipping label or arrange for the item(s) to be picked up at our expense.
- Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect for our records.
- Exceptions:
In some cases, exceptions to our standard return policy may be made at our discretion. Please contact our customer service team to discuss any special circumstances.
Contact Us:
If you have any questions or need assistance with your return, please don’t hesitate to contact us at:
The product will be returned only if the product matches the above criterias or the product is damaged. No refund or return will be accepted if the order is canceled due to wrong placement or If you don’t like the product.
Email: namaskar.khalbatta@gmail.com